Features
Access Control
A warehouse manager creates dispatchers in their own warehouse and assigns each one to departments — and those departments decide who can run operator check-in, who can create bookings, and which gates reach their quick-access.
Roles and departments control who does what
A warehouse manager creates dispatchers in their own warehouse and assigns each one to departments — and those departments decide who can run operator check-in, who can create bookings, and which gates reach their quick-access.
What each role can do
Taken from the rules the product actually enforces. Warehouse manager and professional carry the same rights; a dispatcher's departments are what unlock the rest.
| Warehouse manager | Professional | Dispatcher + departments | Dispatcher, no departments | |
|---|---|---|---|---|
| Check-ins (warehouse-wide) | ||||
| Departments & ramps | – | – | ||
| Create dispatchers | – | – | ||
| Operator check-in | ~ | – |
Set up a dispatcher
The real admin path — from creating the account to the capabilities their departments open up.
- 1
Create the dispatcher
A warehouse manager creates the account from Users. Dispatchers are the only role they can create, and the new account inherits their warehouse automatically.
- 2
Tick their departments
Select departments where the dispatcher can work — Reception, Warehouse, Shipping. Saving replaces the previous set rather than adding to it.
- 3
Enable operator check-in
In Settings, allow operators to create check-ins manually from the dashboard and choose which departments may use it.
- 4
Link gates to departments
Gate quick-access follows the same link: a dispatcher gets only the active gates attached to their departments, a manager gets all of them.
- 5
Move them, and it resets
Changing a dispatcher's warehouse clears every department assignment — a deliberate stop against access that outlives the move.
Two flags that shape a department
Departments are the unit of routing inside a warehouse, and two checkboxes decide how work reaches them. Entry Point marks where the check-in process begins: every driver who checks in on your qrgo.ro page lands there, and a warehouse can have at most one — set a new entry point and the previous one is cleared, with a unique index in the database making the rule impossible to break. Office / Reception marks the department carrier bookings are routed to: carriers making a booking are directed to office departments automatically. Both show as a badge in the departments table, next to the department's ramps. Neither is a role, a team or an access level — they describe the department, not the people in it.
note
Fixed roles, warehouse-wide visibility
This is a role model with department assignment, not a permission builder. You cannot compose a custom role or tick individual permissions for your team — each role's rights are fixed in the product, checked on the server, with tenant isolation enforced by Postgres row-level security. And department assignment does not narrow what a dispatcher sees: every dispatcher reads and updates every check-in in their warehouse. Departments change what an operator can do — operator check-in, bookings, gates — not what they can see.
Questions about staff access
No. A dispatcher reads and updates every check-in in their warehouse. The row-level security policy in Postgres is scoped to the warehouse and carries no department condition, so nothing is hidden from the list. What department assignment governs is narrower and real: operator check-in, creating bookings, and which gates appear in quick-access.
No. Logistiq ships a fixed role model — warehouse manager, professional and dispatcher on the warehouse side — and each role's rights are set in the product, not configured per customer. What you do control is which departments a dispatcher is assigned to, and which departments are allowed to use operator check-in and bookings.
A warehouse manager or professional can create dispatchers, and only inside their own warehouse — the new account inherits that warehouse automatically. A logistics admin is the role that can create warehouse managers as well as dispatchers. The rule is checked on the server, and the role-to-warehouse binding is a constraint in the database rather than a UI convention.
It is a flag on a department, not a role or an access level. Marking a department as Office / Reception means carriers making a booking are routed to it automatically. There is no office user and no office permission. The other flag is Entry Point: the department where the driver check-in process begins, and a warehouse can have at most one.
Everything you need for an efficient warehouse
Digital Check-in
On arrival, the driver scans the QR code or accesses the warehouse in the QRGO Driver app. Fills in the data and receives confirmation. No papers, no queues.
Dock Management
Operators allocate, release and optimize truck flow from a single dashboard.
Real-time Chat & Notifications
Instant chat between operator and driver, push notifications on phone, and SMS options. Clear communication, regardless of the platform used by the driver.
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