Frequently Asked Questions

The driver scans the QR code at the warehouse entrance or accesses the warehouse page in the QRGO Driver app. They fill in the required data (truck number, reference, etc.) and receive instant confirmation. The warehouse operator sees the check-in in real-time and can assign the appropriate dock.

No special equipment needed! Logistiq runs entirely in the cloud. You only need a device with internet access (laptop, tablet, or phone) for operators and printed QR codes at access points. Drivers use their own phones.

Standard implementation takes 1-3 business days. This includes warehouse configuration, settings customization, QR code generation, and team training. For complex integrations with existing systems (WMS, TMS), timing may vary.

The app requires an internet connection for main features. However, the QRGO Driver mobile app can temporarily save data locally and automatically sync when connection is restored.

Yes! We offer a personalized free demo and the option to test the platform before making a decision. Contact us to schedule a demo.

Absolutely. You can upgrade or downgrade anytime. Changes are applied proportionally in the next billing period.

Billing is monthly, in advance. We accept card payment or bank transfer. For companies in Romania, we issue compliant fiscal invoices through SmartBill.

No, there are no long-term obligations. The subscription is monthly and can be cancelled anytime. We also offer annual payment options with a discount.

No, drivers don't need an account. They simply access the warehouse check-in page by scanning the QR code or directly from the QRGO Driver app. No registration or authentication required.

The QRGO Driver app supports 12 languages: Romanian, English, German, French, Italian, Spanish, Polish, Dutch, Hungarian, Bulgarian, Czech, and Slovak. The language is auto-detected or can be changed manually.

Yes, the web app works on any phone with a modern browser (Chrome, Safari, Firefox). The native QRGO Driver app is available for Android and iOS.

Yes, we offer a fully documented REST API for integration with WMS, TMS, ERP, or other applications. The API is available for Enterprise plans.

Yes, we offer full customization: custom domain (e.g., checkin.your-company.com), logo, colors, and personalized branding. Drivers see your company's visual identity.

We provide technical support via email and phone during business hours. For Enterprise plans, we offer priority support and a guaranteed 99.9% uptime SLA.

Yes, we include personalized training for the operations team in all plans. Training covers system configuration, dashboard usage, and report generation.